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Fenix Ecom LLC
1309 Coffeen Avenue STE 1200 Sheridan,
Wyoming 82801
United States

Mail : info@kaleide-sydney.com

 

Refund policy


We are committed to providing you with the highest quality products and services. We want to ensure your complete satisfaction with every purchase. Please read our refund policy, which describes our guidelines for refunds and replacements.


1) Conditions for refunds


We only offer refunds in the following cases


- Damaged or defective products: If you receive a damaged or defective product, please contact us within 60 days of receiving the item. We will arrange a refund or replacement at no extra cost. It can take up to 10 working days to get a refund for a damaged product before it is credited to your bank account.


2. no refunds


-We do not offer refunds for unwanted products or products that do not match your personal preferences. It is important that you review your purchase carefully before finalising your order. It is also not possible to cancel your order once it has been placed.

-It is not possible to cancel the order after purchase.


3. Exchange to a different size

If the customer has chosen an incorrect size during the purchase, it is possible to request a different size, but only up to 12 hours after the purchase before the parcel is shipped. After that it is no longer possible.

IMPORTANT: The items are available in different sizes depending on the brand, so it is possible that a larger size than the one ordered online will be delivered to our store.


If you wish to exchange an item for a different size after delivery, please follow the instructions below:


a. Returning the product: You must return the product in its original condition, with all tags and packaging intact, otherwise no refund will be possible. Items must be returned unwashed and unwashed, suitable for resale and with tags still attached. We reserve the right to refuse refunds for products not returned in accordance with this policy.


The hygiene and safety of our customers is very important, which is why some items cannot be returned for refund:


Face and body products if they have been opened, used or if the protective seal is not intact.
Underwear if the hygienic seal is not intact or if the labels have been broken.


b. Shipping costs: The customer is responsible for the shipping costs of returning the product and shipping the replacement product. We recommend using a traceable shipping method to ensure the product is returned safely.


c. Contact us: Contact our customer service department at info@kaleidebutik.com
to begin the exchange procedure. We will provide you with instructions and all necessary additional information.


4 Refund procedure


Once we have received and inspected the returned product and confirmed that it falls within our refund policy, we will proceed with the refund. The refund will be made using the original payment method used at the time of purchase.